Privacy Policy

1. Information we collect

• Account information: your name, email address, password (stored in hashed form by our authentication provider), phone number if you give one, and your role (practitioner, host, or both).
• Professional and license information (practitioners): your profession, license type, license number, issuing state, and NPI number where applicable; the results of license and NPI registry lookups; and the license document you upload.
• Identity information (hosts, and practitioners where required): a government ID and a selfie or similar image, and details we need to confirm who you are.
• Listing information (hosts): the space’s address, photos, description, amenities, rules, availability, and pricing.
• Booking information: the spaces, dates, and hours you book or host, amounts charged, refunds, and cancellations.
• Payment information: payments and host payouts are handled by Stripe. Stripe collects your card or bank details and, for hosts, the identity and tax details needed for payouts. We do not store full card numbers or bank account numbers. We receive limited details from Stripe, such as the card brand and last four digits, payment status, and whether a host’s payout account is active.
• Messages: messages you send through in-platform messaging.
• Usage and device information: pages viewed, actions taken, approximate location from your IP address, browser and device type, and error logs. We also keep an audit log of important account and booking actions for security and support.
• Communications: what you send us when you contact support.

PraxShare is not designed to receive client or patient health information. Please do not put it in messages, listings, or uploads.

2. How we use it

• To create and run your account and let you list, find, and book spaces.
• To verify practitioners and hosts, and to keep the Platform safe for everyone on it.
• To process payments, refunds, and host payouts, and to prevent fraud.
• To send you booking confirmations, reminders, receipts, and other messages about your account. These are service emails you cannot opt out of while you have an account.
• To provide in-platform messaging and customer support.
• To understand how the Platform is used, fix problems, and improve it.
• To enforce our Terms and follow the law.

We do not sell your personal information.

3. Who we share it with

• Other users. Hosts and practitioners can see each other’s names, profile details, and verification status when a booking is made or being considered. After a booking is confirmed, the practitioner sees the exact address of the space. Before then, listings show only an approximate location. Messages are visible to the people in the conversation.
• Stripe processes payments and host payouts and runs its own identity and fraud checks. Stripe’s use of your data is covered by its own privacy policy.
• Supabase and our hosting providers store our database, files, and authentication data and run the Platform for us.
• Our email provider delivers booking and account emails.
• Verification sources. We check license and NPI numbers against public registries, such as the CMS NPI Registry.
• Analytics and advertising measurement. We use Vercel Analytics to understand traffic, and a LinkedIn Insight Tag to measure how our LinkedIn marketing performs.
• Legal and safety. We may disclose information when the law requires it or when needed to protect people, the Platform, or our rights.
• Business changes. If PraxShare is involved in a merger, sale, or similar deal, your information may transfer to the new owner under the same protections.

These providers may only use your information to provide services to us.

4. Cookies and similar technologies

We use cookies and similar storage that are needed to keep you signed in and the Platform working. We also use analytics and the LinkedIn Insight Tag described above, which may set their own cookies or collect usage data. You can block or delete cookies in your browser settings, though parts of the Platform may not work without the essential ones.

5. How long we keep it

We keep your information while your account is open and as long as needed for the purposes above. After you close your account we delete or de-identify it, except for what we must or may keep for legal, tax, fraud prevention, dispute, or safety reasons, such as booking and payment records and audit logs. Verification documents are kept only as long as needed to verify you and meet our legal and security needs. Messages tied to a booking may be kept for a reasonable period so we can handle disputes.

6. Security

We protect your information with encryption in transit, access controls, restricted storage for uploaded documents, and logging. Uploaded documents are accessed through short-lived links. No system is perfectly secure, so we cannot guarantee absolute security. Please use a strong, unique password and tell us right away if you think your account was accessed without permission.

7. Your choices and rights

You can:

• view and update most of your account details in your profile;
• ask us for a copy of the personal information we hold about you;
• ask us to correct or delete your information, subject to what we must keep (see Section 5);
• opt out of marketing emails using the unsubscribe link in them; and
• ask us to close your account.

Depending on where you live, you may have additional rights under local privacy laws, such as the right to object to or limit certain uses, or to appeal a decision. To use any of these rights, email support@praxshare.com. We may need to confirm who you are first, and we will not treat you differently for exercising your rights.

8. Age requirement

The Platform is for people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. When we make a meaningful change, we will update the “Last Updated” date above and may notify you by email or on the Platform.